Refund policy

We offer a 30-day return policy. This means you have 30 days from the receipt of your item to request a return.

To be eligible for a return, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

To initiate a return, you can contact us at celestamshop@gmail.com.

If your return is accepted, we will provide you with a return shipping label and instructions on how and where to send the package. Items sent back to us without a prior return request will not be accepted.

If you have any questions about returns, you can contact us anytime at celestamshop@gmail.com.

Damages and Issues
Please check your order upon receipt and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can assess and resolve the issue.

Exceptions / Non-returnable Items
Certain items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), custom-made items (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have questions or concerns about a specific item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
Returning the received item is the fastest way to get the desired item. If the return is accepted, you can purchase the new item in a separate order.

European Union – 14-day Withdrawal Period
Regardless, you have the right to cancel or return your order within 14 days without giving any reason if the goods are shipped to the European Union. As described above, the item must be in the same condition as you received it, unworn, unused, with tags attached, and in the original packaging. You also need the receipt or other proof of purchase.

Refunds
We will notify you once we have received and inspected your return and inform you whether the refund has been approved or not. If approved, you will receive an automatic refund to your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at celestamshop@gmail.com.